Grievance Redressal Cell

Grievance Redressal Cell

Last Updated: January 01, 2025

At Deogarh Tourism, we are committed to providing exceptional services to all our guests and ensuring their satisfaction. If you have any concerns, complaints, or grievances regarding our services, bookings, or any other matter related to your experience with us, we have established a Grievance Redressal Cell to resolve your issues in a timely and efficient manner.

1. Purpose of the Grievance Redressal Cell

The purpose of this cell is to provide a platform for users to:

Address any issues, complaints, or dissatisfaction experienced during their interactions with our services, including room bookings, packages, customer support, and website usage.
Ensure that any grievances are resolved in a fair and transparent manner.
Improve the quality of our services by taking customer feedback seriously.

2. Grievance Redressal Process

If you have a grievance or issue that needs to be addressed, you can follow the process outlined below:

a. Contacting the Grievance Redressal Cell

You can contact the Grievance Redressal Cell through the following channels:

Email: Send your grievance or complaint to kuano.Deogarhtourism@gmail.com
Phone: Call our grievance helpline at 9651397059.
Mail: You can also send a written grievance to the following address:
- Betwa Valley Resort, Opposite Dashavatar Temple, Deogarh, Lalitpur, Uttar Pradesh, India - Pincode: 284403.

Please provide as much detail as possible, including:

Your name and contact information.
The nature of the grievance (e.g., service quality, booking issues, payment concerns).
Relevant booking details (e.g., booking ID, date of booking).
A description of the issue and the resolution you seek.

b. Acknowledgement of Grievance

Once we receive your grievance, we will acknowledge its receipt within 24-48 hours. If additional details are required, we will contact you for clarification.

c. Investigation and Resolution

Upon receiving your grievance, the Grievance Redressal Cell will:

Investigate the issue and review all relevant details.
Identify the root cause of the issue, if applicable.
Communicate with the concerned department or service provider to address the issue.
Work towards resolving the grievance in a manner that is fair and in line with company policies.

We aim to resolve all grievances within 7-10 business days. However, complex issues may take longer, and we will keep you updated on the progress.

d. Outcome Communication

Once the grievance is resolved, we will inform you of the outcome via the communication method you used to file the grievance (e.g., email, phone). We will provide details of the resolution, including any corrective actions taken or compensation offered, if applicable.

3. Escalation of Grievances

If you are not satisfied with the resolution of your grievance, you can escalate it to higher authorities within the Company.

Escalation Contact: In case the issue remains unresolved after interacting with the Grievance Redressal Cell, you may contact the Customer Support Manager at support@deogarhtourism.com or call 9651397059.

The Customer Support Manager will review the issue and take necessary actions to ensure a final resolution.

4. Customer Satisfaction

We value your feedback and are committed to ensuring customer satisfaction. After the grievance has been resolved, we encourage you to provide feedback on how the process was handled. Your feedback helps us continuously improve our services.

5. Grievance Redressal Cell Contact Details

For all grievances and complaints, please use the following contact details:

Email: kuano.Deogarhtourism@gmail.com
Phone: 9651397059
Mailing Address: Betwa Valley Resort, Opposite Dashavatar Temple, Deogarh, Lalitpur, Uttar Pradesh, India - Pincode: 284403

6. Commitment to Transparency

The Grievance Redressal Cell is dedicated to resolving issues efficiently and transparently. All grievances will be handled with respect and in accordance with our commitment to quality service. We aim to resolve complaints promptly, ensuring that our customers are satisfied with the outcomes.

We appreciate your trust in Deogarh Tourism, and we are always here to assist you in case of any concerns or issues.